Student or Candidate Support

This information is for students who are current CastleBranch users and candidates/applicants who are currently receiving a CastleBranch service.

For help with your myCB account, you can access helpful video FAQs about:

• Obtaining and entering a package code
• Order placement and payment options
• Forgot username/password

Or you can log in to your myCB account and select the orange “ Need Help ” button to access helpful video FAQs about:

• Account details
• To-Do List Requirements
• Background checks or drug testing
• Document Center or Message Center

STILL NEED HELP WITH myCB?
Chat with us through your myCB account or call our User Experience Specialists at 888.723.4263.

For help with CB Bridges™, you can log in to your CB Bridges™ account and access helpful video FAQs about:

• Account details
• Scheduling
• My Checklists
• Time Management

STILL NEED HELP WITH CB BRIDGES™?
Call our CB Bridges™ Specialists at 888.520.0520.