24-Hour Roadside Assistance unites a highly skilled team of customer service experts and an extensive nationwide towing network, providing support when you need it most.
Interested in learning about the Volkswagen 24-Hour Roadside Assistance Program? Download and read the PDF booklet provided. This comprehensive guide will offer valuable insights into the benefits and features of the program tailored specifically for your vehicle type.
It is crucial that you call Volkswagen 24-Hour Roadside Assistance at 1 (800) 411-6688 Opens a phone link
Contact the Volkswagen 24-Hour Roadside Assistance Center at 1 (800) 411-6688 Opens a phone linkand obtain a Volkswagen Roadside Assistance Reference Number.
Arrange your own local roadside or towing assistance . (Note: Always refer to your vehicle ’s Owner’s Manual for proper towing instructions and requirements.)
Pay (the local service operator, or in some cases, the local service facility) for services rendered and obtain an itemized receipt featuring the VIN, amount paid, the date, and the name of the service provider.
Submit the original receipt(s) for the services provided, and your reference number, within 30 days of disablement. Also include:
Please see the mailing information listed on vw.com Opens an external link
. Please allow 4-6 weeks for processing of your reimbursement.
The following items are not covered under your current plan. For more information or clarification, please contact our support team at 1 (800) 411-6688 Opens a phone link
Standalone winching/extrication services of any kind where a tow is not required. The parts and/or labor costs to produce replacement keys. Towing and road services applicable to lost or broken keys.Towing and road services due to non-accident related breakdowns applicable to insurance claims (e.g. vandalism, fire, flooding, etc.).
Towing a vehicle from an authorized dealer/facility capable of providing the necessary repairs to another authorized dealer/facility for any reason.
The cost of any parts, labor (other than the “Roadside Assistance Services” outlined earlier), supplies, or materials unless otherwise provided under the New Vehicle Limited Warranty.
Service to unattended vehicles . (A licensed driver must be present when service is being provided.) Fines or impound towing charges due to a violation of local laws. Towing by other than a licensed service operator including private citizen’s assistance . Services outside the 50 United States and Puerto Rico. Shoveling snow to free or access a snow-bound vehicle . Installation of snow tires, tire chains, etc.Transporting you to your disabled vehicle or to your home after the service has been rendered , or transporting your vehicle back to you following repairs.
Service to any vehicle willfully driven into non-regularly travelled areas such as open fields, construction sites, beaches, mud-filled driveways/laneways/ concession roads, vacant lots, or any other area that is inaccessible or hazardous for the service operator’s vehicle to reach.
The cost of transporting a vehicle from Puerto Rico, Hawaii or Alaska to the U.S. mainland. Replacement of wheel lock key due to loss or damage.Disablement coverage is limited to:
Towing your Volkswagen vehicle (one tow per disablement) to the nearest VW e-mobility dealership or to a VW-Certified Collision Repair Facility, for a mechanical breakdown or collision.
Flat tire service Lock-out service attempt Out-of-charge serviceTrip interruption coverage is limited to reasonable expenses up to a maximum of $500 per disablement/ incident, including all taxes and surcharges (excluding tips, alcohol and fuel costs). This service is designed to assist you with some of the unplanned expenses you may incur while waiting for your vehicle to be repaired. Please note, it is required that you contact the Volkswagen 24-Hour Roadside Assistance Center in order to be eligible for trip interruption benefits .
Trip interruption reimbursement instructions:
Contact the Volkswagen 24-Hour Roadside Assistance Center 1 (800) 411-6688 Opens a phone linkand obtain a Volkswagen Roadside Assistance Reference Number, within 24 hours of disablement.
The following items will be required: Date of roadside assistance service Entire VIN and vehicle mileage Repair order from dealership Itemized original receipts, for meals, lodging and alternate transportation Volkswagen Roadside Assistance Reference NumberPlease allow 4-6 weeks for processing of your reimbursement.
Keeping you mobileIn the event of a breakdown, you'll get help when you need it most. Simply press the wrench icon button in the vehicle to activate the call and automatically send your location and vehicle information to VW Roadside Assistance.
A staff member will then help you to identify the cause of the breakdown or will dispatch a service vehicle to you if the problem cannot be solved immediately.
For immediate U.S. and Puerto Rico assistance , call Volkswagen 24-Hour Roadside Assistance toll-free at 1 (800) 411-6688 Opens a phone link
or tap the button below to schedule online.
Find answers about Roadside AssistanceDiscover answers to frequently asked questions about roadside assistance service and general information about Volkswagen . Explore a wealth of information to better understand our products and services .
Volkswagen of America, Inc., believes the information and specifications in this website to be correct at the time of publishing. Model specifications provided may vary based on selected trim, options, and installed accessories . Specifications, standard features , options, fabrics, accessories and colors are subject to change without notice. Some features may be unavailable when your vehicle is built. Some vehicles are pictured with options that may be available at extra cost or may not be available on some models . Ask your dealer about the availability of options and verify that the vehicle you ordered includes the equipment you ordered.
Computer generated image shown. Images of vehicles are for illustrative purposes only. Please see dealer for details and availability.
